Frequently Asked Questions
Everything you need to know about the Acler shopping experience, from our design process to delivery.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location, usually ranging from 5-10 business days.
What is your return policy for boutique pieces?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all designer tags still attached.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As Acler designs often feature intricate draping and structural elements, we recommend following the bust and waist measurements for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How should I care for my Acler garments?
To maintain the integrity of our signature pleating and delicate fabrics, we recommend professional dry cleaning only. Specific care instructions can be found on the internal label of each garment.